At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service. Feedback from our patients is an essential component to achieving this mission. We value and welcome feedback from the patients and families we have the honor of serving to help us improve quality of care, patient safety, and overall service and experience.

This year, we are delighted to report that our service initiatives and the progress we have made enhancing the patient experience across our facilities have resulted in our earning a Net Promoter Score (NPS) of 81.2 for the last fiscal year, and a year-to-date average of 83.3 for the first half of this year.

 “The unwavering commitment of our caregivers, including providers, nurses, and all staff, in treating everyone with kindness and compassion truly elevates the care that people receive at Southcoast Health. This achievement is significant because it exemplifies the exceptional care and service we are able provide to our community, as reflected in direct patient feedback,” said Yinka Oluwole, CPXP, Executive Director Service Excellence & Patient Experience at Southcoast Health.   

It is the combined efforts of the entire system – nurses and physicians, support staff, allied health professionals, technical specialists, leaders, and many others – that make Southcoast Health the premier health system in this region.

The Net Promoter Score (NPS) is calculated based on feedback from patients who received care within our system. This score helps Southcoast Health measure patient satisfaction along with their likelihood to recommend Southcoast Health and identify areas for improvement. It is measured on a scale of -100 to 100 to account for both positive and negative feedback.

We Value Your Feedback  

If you or a loved one would like to share an experience at a Southcoast Health facility, we invite you to share your feedback by:

• Completing the NRC Health survey that you receive after your visit
• Nominating a Nurse for the DAISY Award
• Honoring your caregiver through the Grateful Patient Program
• Sending your feedback to Southcoast’s Patient Experience team directly:
  • patientexperience@southcoast.org
  • Patient Feedback Form
  • 1-877-264-7244

We are proud to prioritize an exceptional patient experience at Southcoast Health, and we are committed to continuously identifying ways to better care for our community. 

Thank you for trusting us with your care.