Locations
Practicing at the following locations:
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Southcoast Physicians Group Ears, Nose & Throat (ENT)
299 Faunce Corner Road 2nd Floor
North Dartmouth, MA 02747P: 508-995-0700
Get Directions 41.6600388 -70.98966899999999 -
Southcoast Physicians Group Ears, Nose & Throat (ENT)
191 Bedford Street 2nd Floor
Fall River, MA 02720P: 508-995-0700
Get Directions 41.7010292 -71.15195069999999
Insurances Accepted
Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.
Provider Ratings
Patient Comments (81)
At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.
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My son and I received very good care. I have no complaints. Congratulations to the professionals. I'm very grateful for the service, the love, and the attention in every aspect, in general. Thank you so much.
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Melissa and [Name] are professional and knowledgeable clinicians.It was my first experience with a hearing test. The results were explained thoroughly and a recommendation made for future thought.
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Always professional and up to date.
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Melissa reviewed my ultrasound, explained results , answered my questions, and made recommendations for follow-up. She was knowledgeable and pleasant.
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All was great! Courteous staff, I was seen in a timely manner, my provider has excellent bedside manner and is knowledgeable, and efficient.
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I haven't had a bad experience with this provider, yet or, with any of the staff. Which I appreciate very much.
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I called up asking for an appointment because I had a blocked ear due to earwax and they were awesome. They got me in two days later into an appointment and the doctor or the nurse practitioner, I don't remember which one it was, removed the earwax beautifully out of my ears and restored my hearing and I am so happy and I left that office thrilled. I can hear so good right now. I'm very happy. Always at this office. Excellent, excellent care and my hearing is excellent. I'm so happy. Thank you very much, South Coast. Bye.
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She did teaching and explained things in a way that I could understand.
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excellent provider coordination among professionals
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This was the first time at this facility and that is why i mentioned not getting an appt when wanted. Being a new patient, it took some time to get an appointment. That would be the only negative thing i would say. The staff and personel at this facility were very professional, very pleasant and i was made to feel very comfortable for my first visit. Dr Carrette was super pleasant and friendly. Answered all of my questions and concerns. Took the time to go over things and I did not feel rushed. Was oversll very pleased and look forward to having her with any issues that come up in the future !!
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Everybody in the office was extremely professional, extremely friendly, and enjoyable to be around. So I don't think you could have done anything better. The advice that I got, the report back on my audiology test, the future plans were all excellently observed and explained. I'm very pleased.
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Melissa, PA, is very professional, knowledgeable, and thorough.
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I always get great service with Melissa Carrette and her staff.
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Staff was very nice and professional, bad thing was took me months to get an appointment….months!!!!
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I was seen on time, treated with respect and listened to at my appointment. Friendly, caring and professional!
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Everything was just fine they did everything perfectly
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I was seen on time, staff was personable and professional. Melissa is awesome, wouldn't want to see anyone else.
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Melissa and staff were friendly and thoroughly explained all procedures - very satisfied with the care I received
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Everyone was very pleasant. All my questions were answered. Would recommend my friends and family to go there
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She was nice, but she contradicted what both a CAT scan and a MRI said. I don't know what to believe.
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I was seen right on time. They were very polite and personable
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Melissa is very professional, easy to talk to and very understanding. She is fantastic!
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Melissa is the best! She is kind, respectful and easy to talk to about my medical issues. She always cares.
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Melissa was wonderful- polite, kind, professional, efficient.
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Everything went extremely well!
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The staff were very friendly and efficient. I was roomed and seen by the provider very quickly. There is nothing that I would recommend to change at this time.
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They did everything very well and I really liked the treatment of the doctor who listened carefully to what I had to say.
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I found that they were very knowledgeable. They explained everything to me and they made the appointments for me to follow up. And I think that they did a good job. Oh, there.
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very good at their jobs
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I went for the first time, and they treated me well.
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The young lady who did my initial interview & checked my BP etc was an absolute Breath of Spring. Welcomed me with a big smile. She has a very upbeat personality & made me feel very comfortable. Melissa is very warm, knowledgeable, efficient & made me feel very confident in her advice
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I have good experience I this office and the doctor is really nice .
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Everything I came there for and more.
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Excellent Team. Caring
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Friendly, knowledgeable, staff. Clean facility.
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Melissa was extremely helpful and listened to all of my concerns. I have been struggling for 3 years with a diagnosis and my only regret was not coming to her sooner! She was thorough and actually listened to my concerns. I literally left with tears in my eyes after many years of trying to figure out what was wrong and always getting no answers. I also appreciated her proactive approach and she made me feel comfortable knowing that if I need to be seen again, she is there and to just reach out via message on my chart. I would HIGHLY recommend her and this office.
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Thank you
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I had 3 appointments in one day. It was my request. Was seen for my first appointment 15+ minutes late making the other appointments late. All providers were fine. The provider most familiar to me was Heather reason for my yearly visits. Very helpful with questions.
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Thorough and professional
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Melissa was considerate, courteous and knowledgeable. A truly pleasant experience.
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Always pleasant knowledgeable and a delight to visit this nurse practitioner.
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Dr. Carrette was very professional and kind she explained everything in a manner that I could understand!! She was very kind!!
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Great office visit, very through, removed all the ear wax from my left ear. Also reviewed a hearing test that was administered.
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I always feel well cared for, and I am grateful!
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A great experience all around!
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Great customer service. Everyone was so nice especially Dr. Melissa and [Name]. Awesome work!!!
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Melissa and her assistant listened to my story , that was nice
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My experience has always been amazing at this facility. From the PAs to the physicians to the front desk, the only difficulties I had this time was trying to get a hold of somebody to make an appointment. Other than that, amazing.
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quality care and concern from Melissa; never a disappointment
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Visit was very professional and thorough. The PA is excellent and does a great job explaining what's going on and seems very knowledgeable of all important aspects.
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Courteous, kind staff
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They make me very comfortable, and confident.
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Melissa was just lovely. She read up on my issue and listened to me explain all to her. She was kind and very thorough.
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Melissa is great! Very thorough! Couldn't ask for better! 10/10
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Melissa Carrette was excellent!!!!
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Everyone I dealt with during my appointment were very professional, courteous and competent in their job. I felt very comfortable with them and enjoyed the experience during my appointment.
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Everyone I came in contact with did what I expected them to do.
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Melissa Carette is a pleasure to deal with.. she is knowledgeable and very professional.
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I have no complaints at all they were all professional, nice and Friendly
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The staff and physicians are always so courteous and nice. I don't feel rushed and I feel heard. Love this place!!!
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She was kind, caring, and informed me about the procedure and diagnosis. Excellent bedside manner.
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IMy visit was quick and efficient
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I've been seeing Melissa for many years now and I'm very happy with the care I always get. She listens carefully to all my concerns and gives me her recommendations to help me with my problems. I couldn't have a better provider in my opinion.
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Very organized,on time and listens!
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From checking in at the desk, throughout the appt, to checking out , the entire team is Always professional, friendly and helpful.Thank you.Love this office. Melissa is a sweetheart too!
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All when well as always.
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No improvements needed.
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My visit was on time. The staff was very amiable and I got great service and insight to my issue. Thank you very much.
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The office was very efficient and friendly, and experienced
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The staff at the desk were extremely polite and friendly. Melissa is always awesome! I have been seeing her for years and she's knowledgeable and kind and just great overall. She is one of my favorite people to see!
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I have received the best care from. SOUTHCOAST ENT!!All Staff has been great!!
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My appointment was on schedule and the staff was very courteous and professional.
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Just being able to schedule an appt. much sooner, esp. when suffering from health condition (vertigo). An example is that it is December and the soonest scheduling appts are in March!
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Very dependable and reliable service.
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Everyone I interacted with, from the front desk, to the medical assistant, to the provider, was helpful and knowledgeable.
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No improvement necessary. All was well
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My provider was knowledgable, caring, and passionate about her field. I was also impressed with her ability to come up with an accurate diagnosis in an expeditious fashion.
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Very friendly staff. Seen fast. Very nice office
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Melissa was awesome! She made [Name] feel comfortable, explained exactly what she was doing, listened to our concerns.
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Timely appointment and fixed issue and was very good did not feel rushed. She was excellent
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Very professional, knowledgeable, courteous
Southcoast Health physician profiles now feature star ratings. Below, you’ll find frequently asked questions about our process for calculating the ratings.
Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.
Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.
How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and Willingness to Recommend Provider’s Office. The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.