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Sami Assad, MD

4.9 out of 5 (400 Ratings)

Specialties:

Family Medicine / Primary Care

About Sami Assad

Dr. Sami Assad earned his Bachelor of Arts with a concentration in Psychology from the University of Rhode Island in Kingston, Rhode Island. He then went on to obtain his Doctor of Allopathic Medicine from St. George’s University School of Medicine in St. Georges, Grenada in the West Indies. He completed his Family Medicine residency at the University of South Alabama in Mobile, Alabama.

His personal philosophy of care is that a little kindness goes a long way. He also tries to personify what he preaches and approaches health from an all-encompassing perspective where diet, exercise, sleep, stress, and mental care all contribute to a well-rounded picture of health. He himself is passionate about exercise and routinely participates in HIIT (High-Intensity Interval Training), CrossFit, and weight training classes. His passion for exercise has also inspired his planning to hike all 40 peaks over 4,000 feet in New Hampshire.

His inspiration to become a doctor came from a personal loss at a very young age. He wanted to be in the know of what was happening and why things were occurring. Those experiences and the want to make sure no one felt in the dark about their healthcare propelled him into medicine. To him being a part of Southcoast Health means having the opportunity to provide care for the community he calls home.

When not at work he loves to take part in his exercise routines and dabbling and experimenting in the culinary arts.

Sami speaks Arabic and Russian

Locations

Practicing at the following locations:

  1. Southcoast Physicians Group Family Medicine

    1800 Main Road
    Tiverton, RI 02878

    P: 401-625-5552

    Get Directions 41.6379738 -71.20498629999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience
4.9
 4.9
 4.9

Patient Comments (132)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.


  • Aug 28, 24
    Verified Patient

    This practice always care about their patients and treats them with the highest respect. Always ready to listen to the patient concerns and always try to help. They go above and beyond. Thank you.


  • Aug 28, 24
    Verified Patient

    Very concerned about what I have going on. Found a medication that works , which was a problem for a long time. I can't thank Doctor Assad enough for his help.


  • Aug 28, 24
    Verified Patient

    Dr. Sami Assad and his office team were absolutely amazing and kind! I loved my experience with him and the staff! Good work Dr. Assad and staff !


  • Aug 26, 24
    Verified Patient

    The whole experience was pretty amazingly wonderful. It was fast, efficient and everyone was very kind. I was truly impressed.


  • Aug 24, 24
    Verified Patient

    Dr. Assad was informative, professional, efficient and caring. A real asset to South Coast. The office was professional and efficient.


  • Aug 24, 24
    Verified Patient

    I absolutely respect and Trust Dr. Sami Assad. I'm very thankful he is my Primary care Physician. I've been with Dr. Assad for many years and have found him to be kind, understanding and he listens to me. He gives me advice and ways to improve my health and wellness. I'm sure South Coast health knows truly how Dr. Sami Assad is such a tremendous asset and wonderful Physician!!!


  • Aug 21, 24
    Verified Patient

    I was listen to, treated respectably and kindly. My questions were all answered. Dr Assad explained his responses and advice clearly.


  • Aug 21, 24
    Verified Patient

    Very impressed on first visit!


  • Aug 20, 24
    Verified Patient

    It was a brief initial meeting but the staff and Doctor made me feel comfortable. The Doctor was very professional yet relatable which is important to me as a patient.


  • Aug 17, 24
    Verified Patient

    Staff undrstood my medical situation and provided resolution with an immediate appointment. Staff was courteous, helpful and extremely pleasant. Dr. Assad (as always) was friendly, quickly grasped my situation, explained & showed it in easily understandable language & diagrams, offered a clear resolution with potential paths to take and provided overall optimism & confidence. The entire experience could not have been more prompt, thorough & pleasant. Standing ovation to all!


  • Aug 16, 24
    Verified Patient

    Doctor Assad was very very patient and provided answers to all my questions. He also followed all my yearly health reports.If I was missing any immunizations. He asked me if I had questions regarding health concerns I have. Excellent care Five Star provider!!


  • Aug 14, 24
    Verified Patient

    I switched from another provider who was never timely or seemed to listen to me, and an office that seemed to also have less happy and helpful support staff. Today's visit blew me away! Everyone was on time (and early), Dr. Assad was so helpful and kind and easy to talk with and I was super impressed!


  • Aug 14, 24
    Verified Patient

    Dr Assad is very knowledgeable, kind and informative. He seemed to genuinely care about my issues.


  • Aug 12, 24
    Verified Patient

    Great visit doctor listen to all my concerns


  • Aug 10, 24
    Verified Patient

    Professional, knowledgeable and courteous staff


  • Aug 9, 24
    Verified Patient

    I initially had scheduling issues, [Name] did EVERYTHING she could to make it right, I felt like she cared. The doctor was fantastic, he actually listened to me, made a plan, explained it, then summarized it at the end of the visit. 10/10- definitely want to keep this as my primary care.


  • Aug 7, 24
    Verified Patient

    Excellent service. Thank you


  • Aug 6, 24
    Verified Patient

    I've only seen Dr. Assad once and I can already tell he's the most attentive doctor I've seen. I brought issues to him that I've brought to other doctors and I felt heard by him. I did some research before selecting him as my PCP and saw online reviews as well as personal reviews of friends who have seen him, and everything I've read is true. The empathy he has shines brightly and that's very important when determining whether you can trust your doctor or not. I will be absolutely recommending him!


  • Aug 6, 24
    Verified Patient

    The office is FANTASTIC! Dr. Assad is the BEST doctor I've had in decades. Great bedside manner,understanding & caring. I tell everyone I know how lucky I am to have such a great PCP.


  • Aug 5, 24
    Verified Patient

    It is always a pleasure to work with the staff admin. & nurses. Dr. Assad is pleasant, professional and always sincere when listening to my medical concerns. I am very happy with the care I receive.


  • Aug 4, 24
    Verified Patient

    The staff and Dr Assad are always very pleasant and helpful.


  • Jul 31, 24
    Verified Patient

    Dr. Assad was professional, courteous and informed. He asked relevant questions and offered options for possible medications that may suit me better. It was my first appointment and I am pleasantly impressed.


  • Jul 29, 24
    Verified Patient

    Provider listened to my concerns and asked appropriate questions. Provider was considerate and concerned about my health issues and responded appropriately.


  • Jul 29, 24
    Verified Patient

    Sami Assad is great. We followed him to this practice from his last place and we are glad we did.


  • Jul 25, 24
    Verified Patient

    Professional, knowledgeable, and courteous. A very comfortable environment and wonderful doctor.


  • Jul 24, 24
    Verified Patient

    Excellent first visit.


  • Jul 22, 24
    Verified Patient

    Dr Assad was kind and helpful with trying to resolve my issues and concerns. Listened attentively and absolutely love that he took my experience seriously!


  • Jul 22, 24
    Verified Patient

    Dr. Assad was easy to talk to and made the whole experience very comfortable. The MA, [Name] was very friendly, welcoming, and engaging while being efficient and competent at her job. The phlebotomist, [Name] was also friendly while being efficient and skilled.


  • Jul 19, 24
    Verified Patient

    Dr Assad took time to explain and show me how the body digests food, images of my colon, and explained what I need to do to promote optimal digestion. I have followed his instructions, and am feeling some relief. I am grateful for this high quality level of service.


  • Jul 18, 24
    Verified Patient

    Everyone that works in this office is courteous and efficient. The only thing I would like to see changed is to not be given forms to fill out when I have already checked in online.


  • Jul 17, 24
    Verified Patient

    Dr. Assad blew me away with his knowledge and professionalism. I have finally found my doctor for life. Thank you !


  • Jul 16, 24
    Verified Patient

    I had another exceptional experience. The lady that checked me in was kind and professional. The nurse who handled vitals and pre-visit questions was professional and courteous. The lady working the Lab was professional and engaging. Most importantly, she was very good at her job.There is no one better than Dr. Assad - smart, articulate, and genuinely caring, he tells it straight and backs his comments up with current research.


  • Jul 1, 24
    Verified Patient

    Got in right away and was able to see my primary care physician. All good


  • Jun 24, 24
    Verified Patient

    Everyone was wonderful! Impeccable service from start till finish!


  • Jun 21, 24
    Verified Patient

    Dr and staff were very professional and listened to my concerns. Very helpful!


  • Jun 18, 24
    Verified Patient

    My first time with south coast, my primary moved over from [Name]. The entire staff was personable yet professional. As a business owner I can only hope my staff preforms to the level the staff at south coast does. You should be proud of your staff!


  • Jun 15, 24
    Verified Patient

    I was seen on time. Everyone in the office was very friendly and professional. I'm happy I followed Dr Assad to this practice.


  • Jun 15, 24
    Verified Patient

    It was my first appt as a new patient.Dr Assad was very through going over past history and suggestions on some medication changes at next visit .


  • Jun 12, 24
    Verified Patient

    On time. Pleasant communication with every contact person. Left feeling satisfied with current status as well as confident looking forward.


  • Jun 11, 24
    Verified Patient

    Dr Assad takes the time to listen and makes you feel cared for. Not much more you can ask for


  • Jun 9, 24
    Verified Patient

    Very attentive and caring answering all my concerns


  • Jun 7, 24
    Verified Patient

    Listened and responded


  • Jun 5, 24
    Verified Patient

    A very professional and informative encounter. Dr. Assad answered all of my concerns and helped me develop a plan to maintain and improve my health.


  • Jun 5, 24
    Verified Patient

    Amazing Friendly and very informative Caring Staff! Very attentive to the care & needs of the patients! A great first appointment experience! Great People, Great Smiles


  • May 13, 24
    Verified Patient

    As a mom of two kids under two, my time is precious. South Coast Health is always on time and prompt. Dr. Assad was extremely kind and helpful. He eased my concerns. From the nurse to the front desk staff, everyone was kind and courtesy. Fabulous medical practice.


  • May 10, 24
    Verified Patient

    The office staff was very professional and friendly. Dr. Assad was very informative and seemed genuinely interested in my health goals. He took his time in getting all of my previous health information, and was easy to talk to.


  • May 8, 24
    Verified Patient

    Office staff was helpful when I called to set up a meet and greet with Dr Assad. I was looking for a new PCP. I was able to get in the next week because of a cancellation.All staff was friendly and helpful. I didn't feel rushed with Dr Assad. He explained thoroughly, asked questions and answered my questions. I was very impressed. I look forward to my annual physical in July and future appointments.


  • May 8, 24
    Verified Patient

    The appointment was timely and the staff was very courteous and professional.


  • May 7, 24
    Verified Patient

    I love that I was seen as soon as I came into the office.Dr. Assad listened to all my health concerns and together came up with a plan to improve my health. I followed Dr. Assad from his prior employment because he was the best primary doctor I have ever had and I'm 67 years old!


  • May 6, 24
    Verified Patient

    No problems well done


  • May 3, 24
    Verified Patient

    Friendly staff-first visit. Very efficient.thanks,Holly


  • May 3, 24
    Verified Patient

    Filled out nesaccary paper work I needed very quickly and understood how important it was to me.


  • May 2, 24
    Verified Patient

    Thoughtful and knowledgeable help with recovering from an acute illness.


  • May 2, 24
    Verified Patient

    Everything was done in a professional manner. I have no complaints


  • May 1, 24
    Verified Patient

    Dr Assad is without a doubt the best P/C doctor I've ever had. He has hood lisinon skills and knows exactly what I'm dealing with. I actually felt better right away after suffering for 3 weeks The medication he ordered helped me feel better right away. I wouldn't change my docot in a million


  • Apr 29, 24
    Verified Patient

    Both Dr. Kegwin and Dr. Assad very kind to me, explained everything and they are the best


  • Apr 24, 24
    Verified Patient

    Dr Assad and his assistant were excellent. They were kind, communicative, and very knowledgeable.


  • Apr 24, 24
    Verified Patient

    From sign-in to check-out the staff was friendly and helpful. It was my first visit with my PC since he moved to his new location and I am very happy with the new location and the overall operation.


  • Apr 24, 24
    Verified Patient

    The doctor had read up on my previous medical history as was prepared for me. It's nice not to have to explain everything I've been through.


  • Apr 16, 24
    Verified Patient

    I was seen right on time. Dr Assad is very caring, a good listener and I never feel rushed.There is nothing you could of done better.


  • Apr 15, 24
    Verified Patient

    Everyone in the office was helpful, friendly and knowledgeable.Dr. Assad is an excellent physician. Caring, thoughtful and has the keen ability to listen carefully.


  • Apr 10, 24
    Verified Patient

    Everyone one in the office from check-in to check-out was very courteous and welcoming. Dr. Assad and his MA were both very attentive and very kind. It was my first visit to this office and it was a good one!!


  • Apr 7, 24
    Verified Patient

    Great office.


  • Apr 5, 24
    Verified Patient

    Dr. Assad always explains things clearly and takes as much time as I need. He is one of the best doctors I have ever had.


  • Apr 4, 24
    Verified Patient

    Love Dr Assad . Followed him from Newport and Lifespan


  • Apr 4, 24
    Verified Patient

    Did a great job explained all about [Name] condition answered all questions and very understanding and pleasant


  • Apr 4, 24
    Verified Patient

    I hardly had to wait to be seen. The receptionists were so friendly! [Name] the medical assistant, was very personable. Dr. Assad was thorough, explained in detail, listened to all of my concerns, and we went over goals. I haven't had a primary in a long time and I'm glad this will be my new primary!


  • Apr 2, 24
    Verified Patient

    Dr Assad is very attentive to all of my questions and concerns and explains things in a way that I could easily understand.He is an outstanding physician.


  • Apr 1, 24
    Verified Patient

    This is always a very professional and friendly experience. Having to go to a doctor is not always the best experience to look forward to, but this office makes you feel very comfortable and the doctors listen to you.


  • Mar 27, 24
    Verified Patient

    The office staff was wonderful and no waiting. The office and doctor Assad were very efficient and helpful.This was a very helpful appointment.


  • Mar 26, 24
    Verified Patient

    Called and was given a prompt appointment. Listened to what my concerns were and responded appropriately.. Thank you


  • Mar 20, 24
    Verified Patient

    Everyone in the office was friendly and knowledgeable and this was my first time seeing Dr Assad and he was wonderful. Very friendly and made me feel comfortable.


  • Mar 20, 24
    Verified Patient

    Everyone listened to me and was very supportive.


  • Mar 15, 24
    Verified Patient

    Excellent treatment all around!


  • Mar 13, 24
    Verified Patient

    Great people Thank you


  • Mar 11, 24
    Verified Patient

    Loved the staff and love my new Dr Assad 10+


  • Mar 10, 24
    Verified Patient

    Sami is attentive, thorough and kind Makes me feel very comfortable


  • Mar 8, 24
    Verified Patient

    Very through, courteous, and quick


  • Mar 5, 24
    Verified Patient

    My appointment was right on time. Dr. Assad was very prompt, friendly and professional. Overall experience was a joy.


  • Mar 5, 24
    Verified Patient

    Great communication, very pleasant personnel (all of them!) I feel well cared for every visit.


  • Mar 2, 24
    Verified Patient

    Everyone was very friendly, helpful, professional and listened to my concerns. I felt comfortable speaking with everyone I encountered about my health. The doctor offered me options for care and explained them, ensuring I was comfortable with the plan.


  • Mar 1, 24
    Verified Patient

    From the moment I called to explain my situation I was treated with empathy and concern, and care. I was also able to be seen the same day which was great.


  • Mar 1, 24
    Verified Patient

    Support staff all very friendly. Appointment was on time and doctor was pleasant and made sure to cover anything I needed. This was a first appointment to establish myself at this doctor because my doctor retired


  • Feb 19, 24
    Verified Patient

    Incredible experience in the office overall with everyone and fantastic experience with Dr. Assad. I am very excited to be a new patient.


  • Feb 17, 24
    Verified Patient

    I was seeing Dr Assad in his new office with South Coast as he has been my doctor with Lifespan in Newport and I have been very grateful and very much appreciative of his services to me and was glad to maintain that relationship.Stated was very helpful and cordical.


  • Feb 14, 24
    Verified Patient

    Dr. Assad was professional and friendly, listened and cared about my thoughts on the matter, I felt thoroughly assessed before ordering more testing.


  • Feb 13, 24
    Verified Patient

    Dr Assad has always been the absolute best in the business.


  • Feb 11, 24
    Verified Patient

    Very smooth and timely experience. Clean and quiet facilities, conveniently located.


  • Feb 9, 24
    Verified Patient

    Very professional staff. Dr Assad is awesome! Very knowledgeable and courteous. [Name] was excellent!!!


  • Feb 7, 24
    Verified Patient

    The office staff was absolutely awesome. I was brought in on time, matter of fact, a couple minutes early and Dr. Assad, I just can't say enough about him. He is absolutely incredible. He is such an asset to your practice. I hope he just keeps it up. Thank you.


  • Feb 7, 24
    Verified Patient

    Dr. Assad was excellent. I was really, really impressed by his knowledge around trying to figure out a very difficult and pretty elusive diagnosis. And he just was a very patient and so very knowledgeable, very steady. I left feeling really supported and he addressed a medication issue which should have been addressed before. So I'm very grateful to him. Thank you.


  • Feb 5, 24
    Verified Patient

    Dr Assad was kind, listened, was attentive and explained things well. He answered all my questions and made me feel very comfortable establishing with him as a new patient.


  • Feb 5, 24
    Verified Patient

    First and foremost, I love my doctor. He is patient, kind, thorough and most importantly he is interested in what I say.All staff members treated me like a friend and genuinely care about me as a patient. A great experience in a world where kindness is not always available. [Name] [Name] [Name]u00A0


  • Feb 4, 24
    Verified Patient

    The staff was courteous. The surroundings clean and orderly and I didn't feel rushed by my doctor.


  • Feb 3, 24
    Verified Patient

    My Doctor is awesome and I would follow him anywhere The staff was great too


  • Feb 2, 24
    Verified Patient

    the service is quick and there very knowledgeable about my medical problems and very friendly and concern.also my doctor explains in ways i understand and breaks it down to me way my problem is happening and how to treat it.


  • Feb 1, 24
    Verified Patient

    I was made to feel at ease at all times.


  • Feb 1, 24
    Verified Patient

    Dr Assad was very friendly, communicated what I needed to know about my test results, explained the diagnosis and what to expect from the prescription. Nice person.


  • Jan 31, 24
    Verified Patient

    Dr. Assad was one of the most thorough doctors I've had as a provider. He listened and was able to give a ton of good advice. For the first time in a long time I didn't feel like just a number when I was seen. Thank you to him and the staff!


  • Jan 31, 24
    Verified Patient

    Very impressed with his knowledge and professionalism. Followed his practice from Newport to Tiverton!


  • Jan 31, 24
    Verified Patient

    Excellent experience! Grateful for the care provided. Thank you. [Name] was also great at checkout.


  • Jan 30, 24
    Verified Patient

    Very satisfied with experience.Can't think of how to improve.


  • Jan 24, 24
    Verified Patient

    Showing concern for issues that are and have been going on for a long time, that can be debilitating


  • Jan 24, 24
    Verified Patient

    Listened to me.


  • Jan 24, 24
    Verified Patient

    Dr. Assad is an asset to your office. I had a primary care physician for over 30 years and I've been looking for a new one since Dr. [Name] passed away and Dr. Assad is very knowledgeable and compassionate. Hopefully he'll be my physician for the next 30 years.


  • Jan 23, 24
    Verified Patient

    Dr Assad is a great Doctor and very knowledgeable and kind


  • Jan 21, 24
    Verified Patient

    Excellent care and follow up for a spell of acute illness. Very thankful for the expertise of the doctor and nurses.


  • Jan 20, 24
    Verified Patient

    You cannot improve on Dr. Assad. He is the ultimate professional with courtesy, knowledge and simplicity with is excellent with the situation of today's medicine practices and efficiency goals. The staff were professional and efficient but seemed to be on a strict limit with the speed of courtesy.


  • Jan 14, 24
    Verified Patient

    This was my first time at this office. Everyone was very friendly and I only waited two minutes to be seen by Dr Assad. I have been a patient of Dr Assad for years. Highly recommend him and this office.


  • Jan 12, 24
    Verified Patient

    Top to bottom a treat experience. Doctor Assad is a genuinely great PCP.


  • Jan 12, 24
    Verified Patient

    Everything was perfect! From beginning to end! Staff very professional, compassionate!Dr. Assad has absolutely got to be the very best doctor EVER! The world needs a whole lot more like him! :))))


  • Jan 11, 24
    Verified Patient

    I like that the doctor provided education during the session.Going back and forth between the nurses and receptionists to book this "sick" appointment was cumbersome and could have been dealt with more efficiently.


  • Jan 11, 24
    Verified Patient

    It was the first time I was in the facility and everyone was courteous, kind & compassionate. I followed Dr. Assad from Newport to Tiverton because he is the best doctor I have ever had...


  • Jan 9, 24
    Verified Patient

    This was my first visit to see Dr Assad ... enjoyed the visit and look forward to have my future healthcare provided by Dr Assad


  • Jan 8, 24
    Verified Patient

    This was my first time seeing Dr. Assad. I normally see someone else in this practice but they squished me in because I had a terrible sore throat. As usual the support staff was great and so was Dr. Assad. Three days later and I am feeling much better. He was very thorough.


  • Jan 6, 24
    Verified Patient

    Doctor Assid listened to my concerns andtreated me with respect and made good suggestions.


  • Jan 5, 24
    Verified Patient

    My appointment was great! Got right in and only waited 5 minutes for Dr Assad to come in! He was very thorough and very nice!


  • Dec 28, 23
    Verified Patient

    He was very understanding and helpful


  • Dec 26, 23
    Verified Patient

    Called office this morning and was able to get an appointment rather quickly. Very satisfied.


  • Dec 26, 23
    Verified Patient

    Quick, appointment started early. Very good.


  • Dec 15, 23
    Verified Patient

    Very pleased with my first appointment at Southcoast!


  • Dec 15, 23
    Verified Patient

    I was seen in a timely manner. They are a great support for myself and wife. Thank you!


  • Dec 13, 23
    Verified Patient

    Listened and made referrals for follow up with specialists and additional US testing.


  • Dec 13, 23
    Verified Patient

    What you did well, was to hire Sami Assad, MD!


  • Dec 12, 23
    Verified Patient

    Assistant was friendly, polite, knowledgeable.Provider asked questions, was attentive, made recommendations. Excellent, as usual.


  • Dec 12, 23
    Verified Patient

    I have seen Dr Assad for 5 years and followed him to his new practice. I'm a lifespan employee but Dr Assad is so amazing I'm happy to continue seeing him as my PCP through Southcoast Health.


  • Dec 11, 23
    Verified Patient

    Staff was courteous, attentive and very friendly. Practitioner was equally so, as well as informative, listened well and exhibited genuine interest and concern on my well-being. I could not have asked for more.


  • Dec 11, 23
    Verified Patient

    Dr Assad was on time and he took the time to get to know me, as a new, first time patient. I was impressed with demeanor and his genuine care for me. He really listened to my concerns and we came up with a plan for a better me. :)


  • Dec 6, 23
    Verified Patient

    I had an appointment with a doctor I've never meet.I felt comfortable with this doctor and he explained in terms that I could understand about the treatment I was given.


  • Nov 29, 23
    Verified Patient

    My first visit to this office.Very friendly and professional staff. I had been a patient of Dr Assad at Lifespan and am very happy to see him now at Southcoast. He's attentive, thorough and cares about his patients.


  • Nov 28, 23
    Verified Patient

    I am fairly new with this group and left my previous group because of lack of communication, availability of seeing my doctor or anyone else if she wasn't available, long long wait times in waiting room and patient room and very little humanizationThis group has all of the qualities I was looking for. If my doctor wasn't available I was quickly assigned to another- this happened twice and both were EXCELLENTThe wait time is very reasonable ,the staff is friendly and caring, the physicians quickly knew of some problems that might affect meds they could have prescribed Inever felt rushed and knew this was a great practice- the way they all should be


  • Nov 28, 23
    Verified Patient

    I think it was great here. First time and I had a great experience. Everyone was so pleasant!

View More Comments

Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.